Frequently Asked Questions

Once we have shipped you item(s), we will contact you with tracking information.

We do not ship out of the USA at this time.

If you live locally and want to avoid shipping charges, please email us about alternate purchase and pick up options.

We take great care to pack all orders in a manner that minimizes the potential for damage or loss. Most of our packages are shipped by the USPS which does not automatically insure first class packages for any amount; when sent by Priority Mail there can be up to $100 insurance. If you would like to insure your item, please contact us by email before you purchase on the website. If it happens that a package arrives and appears damaged, take photos and notify the carrier (USPS, UPS, FedEx) immediately. Do not return the damaged merchandise to us until authorized because the carrier will determine if they need to see the condition of the box at the delivery site. Keep all packaging materials, including interior and exterior containers. 

Due to the nature of our business, all sales are final; we do not accept returns, exchanges or cancellation of commission orders. 

OurGlass Creations does not charge sales tax except for items that are purchased in and/or shipped to addresses in New York.

In the event that one of our items is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for that item listed at

the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account in the amount of the incorrect price.

Dichroic Glass:

The word dichroic comes from Greek meaning two colors. Dichroic glass displays two (or sometimes more) colors, depending on lighting conditions. If the dichroic is on a

transparent background, you will see both a transmitted color (looking through) and a reflected color (reflecting back) depending on the light. Dichroic glass that is backed by a dark base will only reflect its color because little or no light transmits through it.

Drop Vessel: 

For those interested, let me explain what goes into making a drop vessel. I choose my colors and design and fuse them in a steel former  or by layering at least two layers of glass. Once the first fusing is done, I then place the fused piece onto what is called a "drop ring," which is a mold that has a hole in the middle, looking like a flat doughnut. The drop ring gets elevated with kiln posts that hold it at the height of the vessel we want to make. The height depends on the thickness of the glass; if it is too tall, the glass in the finished piece can be too thin or the glass blank can fall through the hole! As the heat in the kiln builds and the glass softens, the part that is atop the center opening (called an aperture) begins to sag through (hopefully leaving a rim and not falling through the hole!). That happens in my kiln at around 1280 degrees. At that heat, the glass is checked quite frequently until it touches down to the kiln floor and then, to stop the flow of the glass and the process, the kiln is flash cooled by opening the kiln about two inches to let the heat escape. The kiln get closed when it reaches 1100 degrees to let the glass continue on to its anneal phase and some time the next day, the kiln is cooled down enough  to be able to open it and see the complete drop.  It's an amazing process to watch! Later, I use a dremel with a saw attachment to remove the rim and polish up the edges. 

Photographing glass is a difficult thing to do because of all its reflectiveness and it is very difficult to truly capture how a piece looks when it has been photographed. You will see that often when you see the item in person, it has a brilliance and/or depth that couldn’t be captured in a photograph.

Tiny bubbles (called "champagne bubbles") are a natural occurrence in fused glass. During fusing, when the edges of the glass seal first, they trap some air between the layers. Therefore, when you see tiny bubbles inside the fused glass or on top, it is normal. The fact is that even an unfired sheet of glass from the manufacturer will have small bubbles captured inside. These bubbles, called “seeds” cannot be eliminated. 

We try our best to produce a finished product that reflects beauty and function but due to the fact that a human hand rather than a machine produced the items, you may observe minor imperfections and irregularities or even a slightly asymmetrical form, as one would find in most hand-made items.

We recommend that you treat fused glassware as you would fine china. Never place in a dishwasher, oven or microwave and hand wash only.

To ensure the beauty of your plated jewelry, we suggest that you follow these simple instructions. Open air will cause tarnishing and pitting on plated components of jewelry because of certain air-borne chemicals. Jewelry will tarnish much faster if it is left out in the open, so we advise you to place your jewelry in an airtight container (even baggies should work) between wearing.